>EMPOWERING TEAMS, REDUCING DOWNTIME
Lightning-fast, reliable IT support
Spector IT specialises in providing proactive IT support to dynamic businesses across Ireland, keeping your teams, systems and hardware powered on and ready to work. From financial services and manufacturing to engineering, healthcare and beyond, we keep our clients’ operations running smoothly with fast, expert support and real-time monitoring they can rely on.
End-to-end Technology Support
Lightning-Fast Response
IT issues, small or large, need to be addressed with speed. We have the ability to identify issues before they become serious and deliver support to you wherever you need it.
Certified Engineers
All of our staff are industry certified in the technologies we use. It is a condition of their employment to maintain and learn new technologies in line with client requirements and industry best practices.
Great Results
We consistently score 98% positive feedback from our clients. A statistic that we are very proud of. Any customer dissatisfaction is addressed immediately to understand where, and if, we have gone wrong.
Continual Improvement
Our Ascend Programme identifies the areas of technology that need to be improved to deliver more benefits. These improvements are tracked through our quarterly review meetings until successfully completed.
Liaising with Suppliers
Your account manager will be your single point of contact for all things technology. We’ll deal with any vendors and simplify your process and communications.
Easy Switch & Onboarding
Switching to us is an easy and hassle-free process. We have a tried-and-tested onboarding process and will guide you through every step in the transition.
IN THEIR WORDS
Our clients say
Unique Solutions, with Uncompromised Standards
We work only to the standards of our clients and accreditors – delivering expert IT with full corporate compliance. The result is bespoke IT solutions that provide reassurance of your full corporate compliance.
Our solutions focus on protecting your critical business systems from unwanted intrusion. We manage and maintain best practices by aligning your business with cyber security standards and frameworks such as Cyber Essentials, NIST, ISO 27001.
Our Specialist IT Support Services
Managed IT Support
Lightning-Fast Response IT Support
For businesses that require efficiency and cannot wait, our 7-minute average response time ensure productivity is always at its peak.
Our Engineers have 40+ Industry Qualifications, built to serve as your complete IT team, or provide additional support to your in-house IT team.
We’ll take care of the daily IT issues and frustration, while also providing the structure of a one-stop-shop for all technology needs. Facilitating and improving your business relationship with technology from the start.
Explore Managed IT SupportRemote Working Solutions
Work from anywhere, safer than ever.
What was uncommon is now the new norm. Count on us to provide security and efficiency for your workforce, wherever they are.
Technology allows businesses to be more flexible than ever before. Any place with an internet connection can become an office, and anyone with a computer around the world can be part of your team.
Enabling your business to operate remotely can bring several advantages. However, ensuring that people will be secure and productive while apart is not an easy task and requires appropriate structure and planning. We have the expertise to provide you with the tools and know-how that your business needs.
Explore Remote Working SolutionsSwitching IT Support
Transitioning from providers in a smooth process, with no downtime.
Our onboarding team will take you in and handle the switch with your current provider. A painless move with satisfying results.
Moving from one IT services provider to another may take a little time and effort, but if your current provider has been letting you down, it is far better to expend a little manpower and resources to move to a more reliable company than struggle with one you no longer trust.
Plus, switching providers is probably much easier than you might think. If you’re not happy with them, they’re likely not happy with you either. We handle the exchange for you and ensure the transition will be fast and smooth without compromising your service.
Explore Switching IT SupportBackup and Disaster Recovery
Your Data, Always Available, Always Secure.
Backup and Disaster Recovery ensure your business will be quickly up and running again in case of any unexpected situation.
Our Backup & Disaster Recovery services cover strategy, planning, management, and testing of your core backup and Disaster Recovery solutions, ensuring that the recovery plan will work as expected when needed.
We perform recovery tests quarterly as part of our IT Admin processes. This is fully documented, emailed to client key points of contact and stored in each client folder.
Explore Backup and Disaster RecoveryMulti-Factor Authentication
Creating layers of security that criminals won’t break
Multi-Factor Authentication makes it extremely difficult for a cybercriminal to hack into your accounts, even if they know your password.
Multi-factor authentication is a process where a user is prompted during the sign-in process for an additional form of identification, such as entering a code on their cellphone or providing a fingerprint scan.
If you only use a password to authenticate a user, it leaves an insecure vector for attack. If the password is weak or has been exposed elsewhere, is it really the user signing in with the username and password, or is it an attacker? When you require a second form of authentication, security is increased as this additional factor isn’t easy for an attacker to obtain or duplicate.
Explore Multi-Factor AuthenticationIT Strategy Planning
Working with the end goal in mind.
For businesses that require efficiency and cannot wait, our 7-minute average response time ensure productivity is always at its peak.
At Spector IT, we take a proactive approach to IT Support. We start with a Technology GAP Analysis, which highlights the risks in your business’ IT, and provides us with a detailed roadmap to align your technology with the growing needs of your business.
With this information at hand, we’ll work to secure your company and staff from cyber risk while improving your productivity and efficiency.
Explore IT Strategy PlanningManaged Network
Support and Enable your Business Growth with a Robust, Future-Proof Structure
Building your network from the ground-up or upgrading your current structure with clarity and minimum downtime.
A solid IT infrastructure lies at the core of all well-run business networks. We are experts in the delivery and management of enterprise class infrastructure. We have delivered hundreds of network related projects of varying complexity since we have opened our doors in 2002.
IT Projects can be demanding and complex but deliver long-term positive benefits. We perform a detailed risk/benefit analysis to prepare the ground before projects even begin. This clearly marks out what is being delivered and how best to get there with minimal disruption and risk.
Explore Managed NetworkManaged Server
Ensuring top-level performance and protection for your servers.
Our expertise will fix and future-proof your servers to allow your business to thrive with it.
To ensure your business is best positioned to combat modern cyber-threats, if there is a server, we have to manage it. Our Managed Server solution delivers end-to-end support. Through our remote management and monitoring tools, we can maintain 24/7 visibility on critical services and receive alerts directly to our Helpdesk should they go down, ensuring a Certified Engineer is working to remediate the issue in minutes.
Our tools do more than simply alert us if a server goes down; it’s complex enough that we can agree on what precisely will be monitored with our clients. Meaning you receive a more profound solution designed specifically for how your business operates.
Explore Managed ServerPC & Mac Encryption
Protecting your data and making sure it stays private.
Encrypting your data and devices makes it impossible for criminals to access them, even if you lose your device.
The purpose of encryption is to protect the contents of a hard drive (PC, server or Mac) from prying eyes. It means that if a device is stolen that the contents of the hard drive will remain unreadable and the device unusable.
We centrally monitor and manage device compliance and also handle any issues with lost encryption keys if required.
Explore PC & Mac EncryptionManaged IT Support
Lightning-Fast Response IT Support
For businesses that require efficiency and cannot wait, our 7-minute average response time ensure productivity is always at its peak.
Our Engineers have 40+ Industry Qualifications, built to serve as your complete IT team, or provide additional support to your in-house IT team.
We’ll take care of the daily IT issues and frustration, while also providing the structure of a one-stop-shop for all technology needs. Facilitating and improving your business relationship with technology from the start.
Explore Managed IT SupportRemote Working Solutions
Work from anywhere, safer than ever.
What was uncommon is now the new norm. Count on us to provide security and efficiency for your workforce, wherever they are.
Technology allows businesses to be more flexible than ever before. Any place with an internet connection can become an office, and anyone with a computer around the world can be part of your team.
Enabling your business to operate remotely can bring several advantages. However, ensuring that people will be secure and productive while apart is not an easy task and requires appropriate structure and planning. We have the expertise to provide you with the tools and know-how that your business needs.
Explore Remote Working SolutionsSwitching IT Support
Transitioning from providers in a smooth process, with no downtime.
Our onboarding team will take you in and handle the switch with your current provider. A painless move with satisfying results.
Moving from one IT services provider to another may take a little time and effort, but if your current provider has been letting you down, it is far better to expend a little manpower and resources to move to a more reliable company than struggle with one you no longer trust.
Plus, switching providers is probably much easier than you might think. If you’re not happy with them, they’re likely not happy with you either. We handle the exchange for you and ensure the transition will be fast and smooth without compromising your service.
Explore Switching IT SupportBackup and Disaster Recovery
Your Data, Always Available, Always Secure.
Backup and Disaster Recovery ensure your business will be quickly up and running again in case of any unexpected situation.
Our Backup & Disaster Recovery services cover strategy, planning, management, and testing of your core backup and Disaster Recovery solutions, ensuring that the recovery plan will work as expected when needed.
We perform recovery tests quarterly as part of our IT Admin processes. This is fully documented, emailed to client key points of contact and stored in each client folder.
Explore Backup and Disaster RecoveryMulti-Factor Authentication
Creating layers of security that criminals won’t break
Multi-Factor Authentication makes it extremely difficult for a cybercriminal to hack into your accounts, even if they know your password.
Multi-factor authentication is a process where a user is prompted during the sign-in process for an additional form of identification, such as entering a code on their cellphone or providing a fingerprint scan.
If you only use a password to authenticate a user, it leaves an insecure vector for attack. If the password is weak or has been exposed elsewhere, is it really the user signing in with the username and password, or is it an attacker? When you require a second form of authentication, security is increased as this additional factor isn’t easy for an attacker to obtain or duplicate.
Explore Multi-Factor AuthenticationIT Strategy Planning
Working with the end goal in mind.
For businesses that require efficiency and cannot wait, our 7-minute average response time ensure productivity is always at its peak.
At Spector IT, we take a proactive approach to IT Support. We start with a Technology GAP Analysis, which highlights the risks in your business’ IT, and provides us with a detailed roadmap to align your technology with the growing needs of your business.
With this information at hand, we’ll work to secure your company and staff from cyber risk while improving your productivity and efficiency.
Explore IT Strategy PlanningManaged Network
Support and Enable your Business Growth with a Robust, Future-Proof Structure
Building your network from the ground-up or upgrading your current structure with clarity and minimum downtime.
A solid IT infrastructure lies at the core of all well-run business networks. We are experts in the delivery and management of enterprise class infrastructure. We have delivered hundreds of network related projects of varying complexity since we have opened our doors in 2002.
IT Projects can be demanding and complex but deliver long-term positive benefits. We perform a detailed risk/benefit analysis to prepare the ground before projects even begin. This clearly marks out what is being delivered and how best to get there with minimal disruption and risk.
Explore Managed NetworkManaged Server
Ensuring top-level performance and protection for your servers.
Our expertise will fix and future-proof your servers to allow your business to thrive with it.
To ensure your business is best positioned to combat modern cyber-threats, if there is a server, we have to manage it. Our Managed Server solution delivers end-to-end support. Through our remote management and monitoring tools, we can maintain 24/7 visibility on critical services and receive alerts directly to our Helpdesk should they go down, ensuring a Certified Engineer is working to remediate the issue in minutes.
Our tools do more than simply alert us if a server goes down; it’s complex enough that we can agree on what precisely will be monitored with our clients. Meaning you receive a more profound solution designed specifically for how your business operates.
Explore Managed ServerPC & Mac Encryption
Protecting your data and making sure it stays private.
Encrypting your data and devices makes it impossible for criminals to access them, even if you lose your device.
The purpose of encryption is to protect the contents of a hard drive (PC, server or Mac) from prying eyes. It means that if a device is stolen that the contents of the hard drive will remain unreadable and the device unusable.
We centrally monitor and manage device compliance and also handle any issues with lost encryption keys if required.
Explore PC & Mac EncryptionHow to Choose your IT Provider – Checklist
A Checklist with the most important questions to ask
Finding the right IT provider can seem complicated, but it doesn’t have to be. Download our free checklist to help you through the process, complete with the most important questions to consider and ask a potential partner.
- Do they have a dedicated team who will proactively monitor your systems to fix problems before they cause an issue for your business?
- Will you get to meet and strategically plan with an IT expert who understands your business at least every quarter?
For this and much more, download the checklist
and bring it with you to your next partner
prospect meeting.
FAQ
Spector IT has a tried and trusted on-boarding process to manage the changeover period. This mitigates any risks and ensures there is minimal disruption to your business and staff. The process commences with an assessment of the risks and sets out a detailed plan to minimise these. Spector IT will put in their own firewall and any additional equipment required for a smooth changeover. We will contact your existing provider to make them aware of the change and request all passwords. Once everything is switched over and we have full visibility and control of your systems we set about stabilising everything.
We make every effort to ensure that any downtime is minimal and can schedule work to be undertaken out of hours so that your business and staff are not affected.
Outsourcing your IT is more economical than an in-house IT department. You get the reassurance that your IT systems are being looked after 24/7 by a team of accredited, trained, professionals with full traceability and reporting. You will not encounter issues such as staff holidays or sick leave. Almost all businesses depend on IT services to keep them up and running… but when IT services fail it has an impact on productivity. Managed IT Support services ensure that critical IT services remain available to all users, all the time.
Businesses who outsource IT support generally enjoy more stable network systems, lower maintenance costs, more uptime and greater peace of mind. However, care needs to be exercised in the selection of an IT support service company, as all are not equal. The right company should listen to your business needs and goals, offer impartial advice and show you how technology can lower costs and increase productivity, giving you better ROI.
Should you need any assistance deciding what to ask a potential partner, our Checklist of How to Choose an IT Provider may be just the place to start.
Opting for a break/fix support contract means that you would be charged hourly rates when a problem occurs. However, this would not encourage your IT contractor to work to find the root cause of the problem or even to put in place fixes to prevent problems before they occur. They are not interested in looking at your IT system as a whole and ensuring that it is adequate to service your company’s needs, you are just paying for quick fixes.
Many of our clients have requirements from time to time that fall outside of the scope of their managed service agreement – for example, a Microsoft 365 migration. We would generally handle these requirements as a separate project and would give the client a quote and outline plan for approval prior to work commencing.
Whether you are scaling up or down, Spector IT is happy to review your contract with you to ensure you are getting the best value service for your changing business needs
LET’S TALK
Ready for better managed IT?
Get in touch to discuss your unique business needs and challenges, and see how Spector IT’s expert services can help enable your business.
Book a call