Rapid Response IT Support for SMEs

Lightning-Fast Response IT Support

For businesses that require efficiency and cannot wait, our 7-minute average response time ensure productivity is always at its peak.

Our Engineers have 40+ Industry Qualifications, built to serve as your complete IT team, or provide additional support to your in-house IT team.

We’ll take care of the daily IT issues and frustration, while also providing the structure of a one-stop-shop for all technology needs. Facilitating and improving your business relationship with technology from the start.

Your Outsourced IT Team

Our approach is client-focused and tailored to your needs, which includes:

Quick Response Times
Strategy-Focused
Real people, speaking plain English
Proactive Account Management
Remote Monitoring & Management

Remote Support

Remote IT Support is a foundational part of any Outsourced IT Contract. Offering access to easy remote IT Support means your staff get the same high quality support both in and out of office.

Remote IT Support is provided in Spector’s Fully Managed IT Support Contracts, which also includes onsite IT Support in case you require a technician to visit your office.

Learn More in a Discovery Call

How Our Managed IT Support Works?

Our processes are ISO27001 accredited, meaning we can offer the highest possible IT Support to your staff. It all starts by logging a ticket with our team through phone, e-mail, or through our online portal.

Once logged, your ticket will be assigned to an engineer with the right skillset to resolve it. We have strict escalation processes so should your issue become larger, it is raised up the ladder as soon as possible to ensure the ticket is resolved completely, as soon as possible.

Why Choose Spector IT?

Our managed IT solutions are deployed quickly to support your users both in the office and at home. The lightning-fast response time (average of 7 minutes to close a support ticket) provides the confidence your teams need to perform, effectively turning technology into a competitive advantage.

Our satisfaction rating above 99% shows how serious and confident we are about service delivery.

IN THEIR WORDS

Our clients say

Spector IT helped us transition from a full time onsite IT Manager to a fully outsourced model where they take care of all of our IT requirements. It has been a smooth transition with a very responsive helpdesk providing great issue traceability. Their team is great and provide us with a proper vision of how technology can be applied to our operations in the IFI

Liam Roycroft Head of Operations at the Irish Film Institute – The Arts

Since Searing Point Limited has been incorporated we have contracted Spector IT Information Security to handle all our IT and back up. We have found Spector IT to be extremely professional and competent in what they deliver. The staff are very helpful, accessible and their support is greatly appreciated.

Andrew Rittweger Managing Director at Searing Point – Financial Services

As part of their compliance service Spector IT assisted the RIAI in the implementation of enhanced technical controls and information security management. A suite of security policies was provided. The management and communication skills of the compliance team are excellent and I would recommend their service. Spector IT continue to advise us on all aspects of IT management and security compliance.

Kathryn Meghen CEO at the Royal Institute of Architects

Spector IT has provided our company with top-class IT support for 8 years. We have a team of 30 people, of whom 10 are on the road. The service from Spector IT both on-site and remotely is excellent. Utilising the online backup and restoration service ensures that if we have a major server problem we would be up and running in a very short time period.

Dominic Galvin CEO at Naturalife – Healthcare

Spector IT understood our needs from the very start. They formulated a detailed plan and executed it seamlessly. We now have an up to date, integrated, reliable and secure system that far exceeded our expectations

Jim Toal CEO at Fairco Windows and Doors – Manufacturing

How to Choose your IT Provider – Checklist

A Checklist with the most important questions to ask

The process of finding the best IT provider can often seem complicated but it doesn’t have to be. We have complied the simple checklist below with the most important questions to consider and ask a potential partner:

Do they have a dedicated team who will proactively monitor your systems to fix problems before they cause an issue for your business?
Will you get to meet and strategically plan with an IT expert who understands your business at least every quarter?

For this and much more, download the checklist and bring it with you to your next partner prospect meeting.

Download Now

Learn more in
a Discovery Call

Schedule a call with our experts

Ready for better support? Book a 30 minute, free consultation with one of our experts.

In a quick, no-compromise Discovery Call, we’ll listen to your questions, issues and requirements and bring possible solutions. You’ll learn a bit about our processes, and if you are interested, we can begin building a plan to improve technology in your business.

Use the Calendar panel aside to select the best time and date for your call. Alternatively, you can contact us by the means below:

+353 1 664 4190

info@spector.ie